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Money-back Guarantee:

The following applies to clients who purchase College Zoom’s Complete Package or Elite Package at least 2.5 months before their first college application deadline. UC applicants must purchase before September 15th. Common Application Early Action or Early Decision applicants must purchase before August 15th. Common Application Regular Decision applicants must purchase before October 15th. If you purchase a package after these deadlines, the Money-back Guarantee will be void.

Most private college counselors do not offer money-back guarantees because it is impossible for anyone to guarantee that a top 100 nationally ranked college or university will accept any applicant. However, we will guarantee a full refund of the Complete Package or Elite Package’s fee that you paid (minus any rebate your received and excluding any additional 1-on-1 help you purchased) if you give yourself enough time to thoughtfully complete your college applications and meet all of the terms and conditions below (click on each section to expand and view details):

Eligibility:

Complete Package Guarantee: Your Top 3 Choices, a Top 100 Ranked College, or Another College that Accepted 39% or Fewer Applicants

To be eligible, apply to at least six top 100 national universities from the US News & World Report’s Best Colleges of 2015: National University Rankings list or at least six top 100 national liberal arts colleges from the US News & World Report’s Best Colleges of 2015: National Liberal Arts College Rankings list where your academic qualifications (see definition below) are better than the average academic qualifications of applicants admitted into the entering classes you wish to join. Important: at least four of those institutions must offer you the opportunity to appeal a rejection letter. You must also satisfy the other requirements on this page. Then, if you are not accepted by either one of your top 3 choice colleges, a single top 100 ranked institution, and a highly selective college with an acceptance rate of 39% or less, you get your money back.

Elite Package Guarantee: Your Top 4 Choices, a Top 50 Ranked  College, or Another College that Accepted 39% or Fewer Applicants

A) To be eligible, apply to your top 4-choice universities (i.e. the four you most want to attend) where your academic qualifications are better than the average academic qualifications of applicants admitted into the entering classes you wish to join. Important: at least three of those top 4 universities must offer you the opportunity to appeal a rejection letter. You must also satisfy the other requirements on this page. Then, if you are accepted by not a single one of those top four choices, see B.

B) If you are not accepted to your top 4 choice colleges where you are academically competitive and you are still not accepted by at least one top 50 ranked national university or liberal arts college on the US News & World Report’s Best Colleges of 2013: National University or Liberal Arts College Rankings lists and also not accepted by a highly selective college with an acceptance rate of 39% or less, you get your money back.

Terms, Definitions, and Frequently Asked Questions:

What are academic qualifications?

Academic qualifications (for the purpose of this guarantee coverage) include your: (a) weighted and unweighted GPA (or university calculated GPA if applicable), (b) course rigor (which can be measured by evaluating the discrepancy in grade points between your weighted and unweighted GPA), (c) class rank, (d) sectional and composite standardized test scores, and (e) SAT subject test scores (if required by a college). The following academic qualifications will additionally be qualifiers for guarantee coverage if they are reported on a college’s official admissions profile: (i) the number of semesters in honors level coursework (e.g. AP, IB, school-based honors, or transferable college courses) and (ii) the number of semesters in college preparatory classes. All of these measures are used by universities when they evaluate your application to determine your academic competitiveness for their school. Universities collect this information from applicants to determine the average academic qualifications of students who get accepted into their entering classes (UCLA example [A]). Usually, this information is made publicly accessible after all decision letters have been mailed.

How can I tell if my academic qualifications qualify for guarantee coverage?

You will qualify for guarantee coverage if your academic qualifications are better than the average academic qualifications of students who get accepted into the entering class you wish to join (i.e. you must be as good as or better than the averages reported for any academic qualifications that the college lists in its admissions profile and other official university publications). If and only if a middle 50% range is reported by a college instead of an average: then falling within the middle 50% range for that academic qualification will do. However, you won’t know whether you are academically competitive for your incoming class until you’ve received your decision letter and the college you applied to releases those statistics, but you can predict your likelihood of qualifying for this guarantee coverage by comparing yourself to the academic qualifications your various colleges reported for last year’s incoming class.

How can I find out if I am likely to be academically competitive?

Method 1: Search Google using the following input as your search terms: “[name of university] freshman admission profile” or “[name of university] transfer admission profile”. With a little research, you will find the official and most recent entering class profile for the university of your choice.

Method 2: Call the office of admissions and inquire with a representative.

Method 3: For academic qualifications statistics that cannot be ascertained through methods 1 and 2 above, Naviance (which may be used by your school) will be referenced. If Naviance is not available at your school, College Data’s College Admissions Tracker Results for students who reported that they were admitted to a particular college will be referenced instead.

What if I cannot obtain admissions profile information?

Calling a university’s admissions office and speaking to a representative will usually allow an inquirer to determine the academic qualifications for a specific college (and major program), even if that information is not published online. If official academic qualification statistics are not released by a university, check within Naviance if it is used by your school (your school counselor can assist you). Otherwise, College Data’s unofficial “College Admissions Tracker Results” statistics will be used for reference. In this case, your academic qualifications must be on par with the average for students who reported that they were accepted by a particular school (UCLA example [B]). Outside of official admissions profiles released by universities, verifiable admissions statistics released by admissions representatives, Naviance, and College Data’s College Admissions Tracker Results (in this order of superiority), no other sources will be used for the purpose of determining money-back guarantee coverage.

If you are a transfer student and an average transfer GPA is not reported by a university: a 3.8 cumulative transfer GPA will be the benchmark you must meet before your second to last semester before transferring to become eligible for our guarantee eligibility at the time you apply.

In the extremely unlikely event that academic qualification statistics are neither released by a university nor found on Naviance or College Data’s College Admissions Tracker, the university will not be eligible for College Zoom’s money-back guarantee coverage.

Your Responsibility:

For any college to be covered by this guarantee, you must assume responsibility for the following:

1. You must submit all of your application materials on time.
2. You must ensure that you satisfy the college’s minimum requirements (including academic prerequisites) for admission before and after you apply.
3. If you are an international student who is required to take the TOEFL (Test of English as Foreign Language) or its equivalent, you must meet or exceed the minimum score the college requires of you.
4. You must not experience a drop in your academic performance or engage in any conduct that causes a college, eligible for this guarantee coverage, to withdraw your admissions offer.
5. You must have completed the entire package program (e.g. used all of the 1-on-1 service hours and completed all pre-meeting exercises and College Zoom Tutorials).
6. If you purchased the Complete or Elite Package with College Planning sessions but ended up borrowing hours from the Complete or Elite Package to add to your College Planning hours, then you’ll beed to have added back hours to your Complete and Elite package so that you’ll have ultimately gotten 10 hours of counseling with the Complete Package and 21 hours of counseling with the Elite Package. Otherwise, you won’t have enough time to complete either package.

If You Are Not Accepted:

Note: being admitted for any major or being offered the option of mid-term enrollment constitutes an acceptance. If you are not accepted by a single university that qualifies you for our guarantee coverage, you must allow us to help you appeal the admissions decision of at least three of those universities (provided free of charge). You must also submit the appeals, and any supporting material, on time.

If the Appeals are Unsuccessful:

All you have to do is verify that you submitted your applications and appeals on time, provide copies of the decision letters and post-marked envelopes mailed to you by the universities, send us your latest unofficial transcript to verify that you have not experienced a significant decline in your academic performance since you applied (e.g. grades of D or F), and allow us to verify on Naviance whether your academic qualifications were better than the averages of students from your school who were accepted by your colleges in past years.

If you cannot satisfy all of the terms and conditions described on this page, you will void our money-back guarantee.

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